Terms of Service

Welcome to GlamGown (hereinafter referred to as "we" or "store"). These Terms of Service (hereinafter referred to as "Terms") apply to all users who use our website (hereinafter referred to as the "Website") and purchase our handmade dresses, especially consumers from Canada, Australia and the United States. Please read these Terms carefully before you visit, browse or purchase our products. By using this website or purchasing our products, you agree to accept and abide by the following terms and conditions.

  1. Acceptance of Terms

By visiting or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree to these Terms, please do not use our website.

  1. Product Description and Pricing
  • Product Description: We are committed to ensuring the accuracy of product information, including the size, color, material, etc. of the dress. However, due to differences in monitor settings and shooting light, the actual product may differ from the pictures on the website.
  • Customized Dresses: We provide personalized customization services, and you can choose different styles, sizes and colors according to your needs. Customized dresses are usually not returnable or exchangeable unless there is a quality problem.
  1. Account Registration and Security

In order to make a purchase, you need to create an account on our website and provide true, accurate and complete information. You are responsible for ensuring the security of your account information, including but not limited to usernames, passwords, etc. If you discover any unauthorized use of your account, you should notify us immediately.

  1. Orders and Payments
  • Order Confirmation: When you submit an order, you will receive an order confirmation email. However, this does not mean that the order has been processed or accepted. We reserve the right to cancel or reject an order at any time, especially when the product is out of stock or payment problems occur.
  • Payment Methods: We accept a variety of payment methods, including credit cards (such as Visa, Mastercard, etc.), PayPal and other international payment methods. The payment process is processed through a secure payment platform to ensure the security of your information.
  1. Shipping and Delivery
  • International Shipping: We provide international shipping services to customers in Canada, Australia and the United States. All international orders will be shipped by reliable international logistics companies (such as FedEx, etc.). The specific shipping costs will be calculated based on the order weight, destination and selected shipping method.
  • Delivery Time: Normally, the delivery time for international shipping is 7-14 working days, but this depends on the customs processing time of the destination country and the efficiency of the logistics company. During peak periods or special circumstances, delivery time may be delayed.
  • Custom duties and import taxes: Depending on the regulations of the destination country, your order may be subject to customs duties and import taxes. You need to bear these costs and ensure compliance with relevant laws and regulations.
  1. Return and Exchange Policy
  • General Goods: If the goods you received have quality problems or do not match your order, you can apply for a return or exchange within 7 days of receiving the goods. The goods must be unused, unwashed and intact.
  • Custom dresses: Since custom dresses are specially made according to the customer's requirements, returns and exchanges are generally not accepted unless the goods have obvious quality problems or we have made mistakes during the production process. If you have any questions, please contact our customer service team as soon as possible.
  • Return costs: The shipping costs of returns and exchanges are borne by the customer unless the goods have quality problems.
  1. User Responsibilities

You agree to comply with all applicable laws and regulations when using this website, and ensure that all information you provide (such as delivery address, contact information, etc.) is true, accurate and legal. You shall not abuse this website in any way, including but not limited to using malware, infringing on the intellectual property rights of others, engaging in fraud or illegal activities, etc.

  1. Intellectual Property

All content on our website, including but not limited to trademarks, logos, graphics, text, images, videos, designs, codes and data, etc., are the property of [store name] or its licensors and are protected by the intellectual property laws of China and other countries. You may not copy, modify, distribute or otherwise use these contents without express authorization.

  1. Disclaimer
  • Service No Guarantee: We are committed to providing high-quality goods and services, but we are not responsible for any direct, indirect, incidental, special or consequential damages arising from the use of this website. All information and goods on our website are provided "as is" without any form of warranty.
  • Force Majeure: We are not responsible for any losses caused by force majeure events such as natural disasters, wars, terrorist attacks, customs delays, logistics delays, technical failures, etc.
  1. Dispute Resolution and Applicable Law
  • Dispute Resolution: If any dispute arises between you and us, it should first be resolved through friendly negotiation. If no agreement can be reached through negotiation, you agree to submit the dispute to [designated Chinese court] for resolution.
  • Applicable Law: The interpretation, execution and dispute resolution of these Terms shall be subject to the laws of the People's Republic of China.
  1. Modifications to the Terms of Service

We reserve the right to modify or update these Terms of Service at any time. All changes will be posted on this page and will be marked with the "Last Updated" date. It is recommended that you review these Terms regularly to ensure that you are aware of any changes.

  1. Contact Us

If you have any questions or require further information, please contact us at:

GlamGown

Email: GlamGown@outlook.com